TopFind AI ("we," "our," or "us") operates topfindai.com and provides AI search visibility and reputation management services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or request audits
- Sign up for our services
- Subscribe to our newsletter or blog updates
- Communicate with us via email or phone
- Create an account or client portal login
This information may include:
- Name and business name
- Email address
- Phone number
- Business address
- Website URL
- Industry and business category
- Payment information (processed securely through third-party payment processors)
Information We Collect Automatically
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website or source
- Date and time of access
Information We Collect About Your Business
To provide our services, we collect publicly available information about your business, including:
- Business listings on Google, Yelp, and other directories
- Customer reviews and ratings
- Website content and structure
- Social media presence
- Citations and mentions in AI platforms (ChatGPT, Perplexity, Gemini)
2. How We Use Your Information
We use your information to:
- Provide and improve our AI visibility and reputation management services
- Generate visibility audits and reports
- Monitor AI platform recommendations and track changes over time
- Communicate with you about your account, services, and updates
- Send monthly reports and insights
- Process payments and manage billing
- Respond to inquiries and provide customer support
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers
We use third-party service providers to help us deliver our services, including:
- Payment processors (for billing and transactions)
- Email service providers (for communications and newsletters)
- Analytics tools (to understand website usage)
- Cloud hosting providers (to store data securely)
- AI platform APIs (to check your business visibility)
These providers are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or abuse
- Enforce our Terms of Service
Business Transfers
If TopFind AI is acquired, merged, or undergoes a business transfer, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and user experience
- Measure the effectiveness of marketing campaigns
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
5. Data Security
We implement reasonable security measures to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Secure storage on protected servers
- Access controls and authentication
- Regular security assessments
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as:
- You maintain an active account or subscription
- Necessary to provide our services
- Required by law or for legitimate business purposes
When you cancel your subscription, we will delete or anonymize your information within a reasonable timeframe, unless retention is required by law.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Correction
You can request access to your personal information and request corrections if it is inaccurate.
Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
Opt-Out
You can opt out of marketing emails by clicking "unsubscribe" in any email we send. You will still receive service-related communications.
Data Portability
You can request a copy of your data in a portable format.
To exercise these rights, contact us at hello@topfindai.com.
8. Third-Party Links
Our website may contain links to third-party websites, including Google, Yelp, and other platforms. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
TopFind AI
Email: hello@topfindai.com
Website: topfindai.com