These Terms of Service ("Terms") govern your access to and use of the TopFind AI website and services (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree, do not use our Services.
1. Services Description
TopFind AI provides AI search visibility monitoring and reputation management services for local businesses, including:
- AI visibility audits (ChatGPT, Perplexity, Gemini, and other AI platforms)
- Monthly visibility tracking and reporting
- Reputation management (review monitoring and AI-generated response drafts)
- Review generation campaigns
- Business listing optimization recommendations
- Consultation and strategic guidance
Services are provided on a subscription basis according to the plan you select (Starter, Growth, or Pro).
2. Eligibility
You must be at least 18 years old and authorized to enter into binding contracts to use our Services. By using our Services, you represent that you meet these requirements.
3. Account Registration
To access certain Services, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Subscription and Billing
Subscription Plans
Our Services are offered through monthly subscription plans. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
Pricing
Subscription fees are stated on our website and may change with 30 days' notice. Changes apply to future billing cycles only.
Payment
You agree to provide current, complete, and accurate payment information. If payment fails, we may suspend your access until payment is received.
Refunds
We offer a 30-day money-back guarantee for new customers. After 30 days, subscription fees are non-refundable except as required by law.
Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. You will retain access until that date.
5. Services and Results
No Guaranteed Results
We provide visibility monitoring, reporting, and recommendations. We do not guarantee specific outcomes, including:
- Improved AI visibility or rankings
- Increased customer inquiries or revenue
- Specific changes in review ratings or volume
AI platform algorithms are controlled by third parties (OpenAI, Google, Perplexity, etc.) and change frequently. Results depend on multiple factors outside our control.
Service Limitations
Our Services are limited by:
- The number of AI prompts tested per month (varies by plan)
- The availability and accuracy of third-party APIs and data sources
- Changes to AI platforms, review sites, and directory policies
Review Management Disclaimer
We provide AI-generated review response drafts. You are solely responsible for reviewing, editing, and posting any responses. We are not liable for content you publish.
6. Your Responsibilities
You agree to:
- Provide accurate business information
- Grant us access to necessary platforms (Google Business Profile, Yelp, etc.) via authorized methods
- Use our Services in compliance with all applicable laws and platform policies
- Not use our Services for fraudulent, deceptive, or harmful purposes
- Not attempt to reverse-engineer, copy, or resell our Services
- Not engage in practices that violate review platform policies (fake reviews, review manipulation, etc.)
7. Intellectual Property
Our Ownership
TopFind AI retains all rights to our website, software, reports, methodologies, and other intellectual property. You receive a limited, non-exclusive license to use our Services for your business only.
Your Content
You retain ownership of any content you provide. By using our Services, you grant us permission to use your business information to deliver Services and generate reports.
8. Third-Party Services
Our Services integrate with third-party platforms, including:
- AI platforms (ChatGPT, Perplexity, Gemini)
- Review sites (Google, Yelp, Facebook)
- Directory and listing platforms
- Payment processors
We are not responsible for the availability, accuracy, or policies of these third-party services. Your use of them is subject to their own terms and policies.
9. Data and Privacy
Our collection and use of your information is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in that policy.
10. Disclaimers
Our Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Warranties that Services will be uninterrupted, error-free, or secure
- Warranties regarding the accuracy or reliability of data or results
We do not control AI platform algorithms, review site policies, or directory listing criteria. We are not responsible for changes to these external systems.
11. Limitation of Liability
To the maximum extent permitted by law, TopFind AI and its affiliates, officers, employees, and agents are not liable for:
- Indirect, incidental, consequential, or punitive damages
- Lost profits, revenue, data, or business opportunities
- Damages resulting from third-party actions or platform changes
- Damages exceeding the amount you paid us in the 12 months prior to the claim
Some jurisdictions do not allow certain liability exclusions. In those cases, our liability is limited to the fullest extent permitted by law.
12. Indemnification
You agree to indemnify and hold harmless TopFind AI from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of our Services
- Your violation of these Terms
- Your violation of any laws or third-party rights
- Content you publish or actions you take based on our reports or recommendations
13. Termination
Your Right to Terminate
You may cancel your subscription at any time. Access continues until the end of your billing period.
Our Right to Terminate
We may suspend or terminate your account if you:
- Violate these Terms
- Fail to pay subscription fees
- Engage in fraudulent or harmful activities
- Misuse our Services or abuse our support team
Effect of Termination
Upon termination, your access ends immediately (or at the end of your billing period if you cancel). We may delete your account data after a reasonable retention period.
14. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or website notice.
Continued use of our Services after changes constitutes acceptance of the updated Terms. If you do not agree, you must cancel your subscription.
15. Dispute Resolution
Informal Resolution
Before filing any legal claim, you agree to contact us at hello@topfindai.com to seek informal resolution.
Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.
Arbitration
Any disputes that cannot be resolved informally will be resolved through binding arbitration in Denver, Colorado, rather than in court, except that you may assert claims in small claims court if they qualify.
16. General Provisions
Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and TopFind AI regarding our Services.
Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
No Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Assignment
You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.
17. Contact Us
If you have questions about these Terms, contact us:
TopFind AI
Email: hello@topfindai.com
Website: topfindai.com